Below are our policies regarding:
All valves from Elite are covered 12 Months warranty from the date of installation or 18 Months Warranty from the date of Shipment whichever comes earlier.
The scope of Warranty is covered for manufacturing defects only. In case the valve failure is due to the wrong operations by the customer the warranty is not applicable.
In order to claim the warranty due to the manufacturing defects, the customer needs to prepare the detailed rejection report including the inspection procedure, operational report, pictures of valves, if this report proves that the fault is due to the manufacturing defect, Elite will provide the appropriate solution.
In case the root cause of valve failure not accomplished by the customer report, then Elite have right to arrange own inspection or third party inspection at customer’s site / plant to identify the cause of failure, in this case if third party inspector identify that the failure is caused by the manufacturing defects then the all expenses of TPI will be paid by the Elite, whereas the TPI identify that the failure is due to the wrong operations of the customer then all cost of TPI will also be paid by the customer.